Spectracom SecureSync User Reference Manual page 466

6.4 Troubleshooting via Web UI Status Page
Web UI Page
location
HOME page,
System Status
panel, Power
row
MANAGEMENT/
NTP Setup
page
NTP Status Sum-
mary panel
Stratum row
MANAGEMENT/
NETWORK
page
Table 6-3:
450
Current Status
AC and/or DC indicator is
red instead of
greenNOTE: The AC indic-
ator will only display on
the HOME screen if
SecureSync is equipped
with an AC power
input.The DC indicator will
only display on the HOME
screen if SecureSync is
equipped with a DC
power input.
Stratum 15
Cannot login or access
the Web UI.
Troubleshooting using the Web UI Status indications
Indication
Specified AC Refer to Section
nection" on page 23
and/or DC input
power is not power connection information:
present. If AC indicator is red:
1. Verify AC power cord is connected
to an AC outlet.
2. Verify AC power input switch is ON.
3. Check the two fuses in the AC
power module.
If DC indicator is red:
1. Verify DC power source is within
range specified at the DC power con-
nector.
2. Verify DC power is present at the
input connector.
3. Verify DC input polarity.
NTP is not syn- Note: If SecureSync was just recently
chronized to its powered-up or rebooted and input ref-
available input erences are applied, no troubleshoot-
references ing may be necessary. Allow at least
(SecureSync 10-20 minutes for the input ref-
may have been erences to be declared valid and NTP
in Holdover to align to the System Time (allow an
mode, but Hol- additional 35-40 minutes for a new
dover has since install with GNSS input).
expired without 1. Verify in the Configure Reference
the return of Priorities table that all available ref-
valid inputs) erences enabled. See
Input Reference Priorities" on
page 153
2. Verify that the Reference Status on
the HOME page shows "OK" (Green)
for all available references.
3. Verify NTP is enabled and con-
figured correctly. See
Configuration" on page 123
The following This message is displayed when any
error message value has been added to the Network
is displayed: Access Rules table and your PC is
"Forbidden You not listed in the table as an Allow
don't have per- From IP address.To restore access to
mission to the Web UI, either
access/ on this 1. Login from a PC that is listed as an
server" Allow From in this table; or
2. If it is unknown what PCs have
been listed in the Access table, per-
form an unrestrict command to
remove all entries from the Network
Access Rules table. This will allow all
PCs to be able to access the Web UI.
CHAPTER •
6 SecureSync User Reference Guide Rev. 18
Troubleshooting
"Power Con-
for AC and DC
"Configuring
.
"NTP Stratum
.