Leica GR10 Operational Manual page 334

Operational Manual (Online Help)
Please note that the receiver must be connected to the internet for using the support tool.
For further information about the support tool please see Support: Support tool.
Active Assist
During a support incident a GR/GM user may be asked by the Leica NRS support team to connect to the Active Assist server.
Via this tool, the support team can access the receiver's web interface without any security risk on the receiver side. Since the
tool does not make it necessary to actually access the protected network environment of the receiver, this is a very secure way
of providing support with the GR/GM Series.
In order to use the Active Assist tool, it is necessary to activate the Support user account. This allows access to the receivers
web interface. The support team is then able to access the complete receiver information and find the source of a receiver
issue that the GR/GM user may have experienced.
Please note that the use of the Active Assist tool must be requested from the NRS support team. It will not be possible to assist
with any problems that have not been reported to the support team beforehand.
For further information about the support tool please see Support: Active Assist.
myWorld
myWorld@Leica Geosystems (https://myworld.leica-geosystems.com) offers a wide range of services, information and training
material.
With direct access to myWorld, you are able to access all relevant services whenever it is convenient for you, 24 hours a day, 7
days per week. This increases your efficiency and keeps you and your equipment instantly updated with the latest information
from Leica Geosystems.
Service Description
myProducts
Simply add all Leica Geosystems products that you and your company own. View detailed information
on your products, buy additional options or Customer Care Packages (CCPs),
update your products with the latest software and keep up-to date with the latest documentation.
myService View the service history of your products in Leica Geosystems Service Centers and detailed
information on the services performed on your products. For your products that are
currently in Leica Geosystems Service Centers view the current service status and the expected end
date of service.
mySupport
Create new support requests for your products that will be answered by your local Leica Geosystems
Support Team. View the complete history of your Support and view detailed information on each
request in case you want to refer to previous support requests.
myTraining Enhance your product knowledge with the Leica Geosystems Campus - Information, Knowledge,
Training. Study the latest online training material or download training material on your products. Keep
up-to-date with the latest News on your products and register for Seminars or Courses in your country.
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