Support: Support Tool - Leica GR10 Operational Manual

Operational Manual (Online Help)

Support: Support tool

Background information
Enter a support case and send to Network Reference Stations support with a file containing the receiver configuration and
settings.
All fields except the Existing incident ID field must be filled in before the Support Tool can be used in
manual mode.
Setting Descriptions
The table below describes the settings that can be configured on the Support tool page.
Support tool Description
Operator, Company,
Enter the details in each field before sending the support information.
Country, Email If the automatic support tool is active, this information will already be taken over from the
Support / Properties page.
Subject
Enter a short description of the support incident.
Description
Enter a detailed description and work flow of the support incident. The more information that is
supplied at this stage the quicker we can assist you.
Existing incident ID Enter the incident ID if a support case already exists for the current receiver problem.
Press the Mail icon
Make sure that the outgoing SMTP port 25 is open to allow the receiver to connect to the Leica Geosystems
SMTP server.
In the case that the Leica SMTP server cannot be reached, e.g. due to network connectivity issues on the
reference site, the zip file containing the receiver settings can be downloaded from the Transfer / Settings
directory on the SD card. After the manual download to the local PC the file can be sent via email to Leica
NRS Support.
Related topics
Support: Properties
Event log messages
Directory Structure of the Memory Device
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to send your support question to Network Reference Stations support.