10. Support Resources - Leica GR10 Operational Manual

10. Support resources

Support resources
Background information
For assistance with the receiver we have provided a number of resources that can be used when there are questions or
technical problems while setting up and using the receiver.
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Use the Online Help to get content based help for the receiver configuration.
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Inform the GR/GM support team of any technical issues via the Support tool.
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Allow the support team to access the GR/GM Web Interface via Active Assist for quick help
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or visit the myWorld portal to keep all software and documentation up to date.
Online help
The online help is accessible via the web interface.
On each web interface page the help icon
Web interface page. The help is open in a new browser window. This provides quick assistance for the complete Web interface.
The online help can also be opened via the help link in the web interface menu.
The online help also contains information regarding the hardware, the receiver setup, available support tools and general
GNSS receiver information. It also contains a Getting Started section and a How to-guide that can provide help for a more
complex setup.
For further information about the online help please read the topic: How to display and use the Online help.
Support tool
The support tool provides comprehensive information about the receivers current status to our support team in the case of a
technical problem. This way any issue can be solved quickly. The effort needed from the reference station user in solving the
issue can be reduced to a minimum.
The Support tool can be used manually or in automatic mode.
If the user notices an issue with the receiver, an email can be sent to the NRS support team from the receiver. The tool requires
entering the identity and contact details of the receiver's operator and a description of the technical issue. When sending the
email, the complete system information is stored in a file that is attached to the email. With this bundled information, the NRS
support team receives an extensive overview of the current status of the receiver.
The tool can also be set to automatic mode. In this case an email is sent to the NRS support team automatically whenever the
receiver detects a technical issue. The user may then be contacted by NRS support regarding the sent information.
is available. Clicking this button will open the online help related to the current
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