Unable To Acknowledge An Alarm; User Often Rejected - Schlage PIB300 User Manual

Troubleshooting
Unable to
Acknowledge an
Alarm
User Often
Rejected
Creating a new
profile of the
user's hand
If the user has
a disability that
prevents consistent
hand placement
If many users
are rejected at a
particular reader
132
If you have opened the detail box for an alarm and the Acknowledge buttons are
disabled or grayed out, check the following:
1. Make sure you are logged in. If you are not logged in, you cannot change
anything.
2. Make sure that you are clicking one of the Acknowledge buttons at the
bottom left of the window; you cannot just click the checkbox by the word
acknowledged; you must click one of the buttons.
3. Check with your supervisor to see if you are authorized to acknowledge
alarms (for you to be authorized to acknowledge alarms, the Alarm
Acknowledgement box must be checked in the Access Rights for the
operator in System Settings; see page 24 for more on adding or changing
operator settings).
If a user is often rejected at readers, you may need to teach the user the correct
way to place the hand on the platen; see Teaching Users How to Place Their
Hands on Readers on page 86.
If the user held his/her hand improperly while being enrolled, or if the user
has lost or gained a lot of weight, the hand profile may be different enough to
prevent recognition. Delete the user (this eliminates the old hand profile), and
then add the user again. When you re-enroll the user, this creates a new profile
of the hand. Make sure the user correctly places his/her hand. You can usually
avoid this situation by allowing HandNet to update the user's hand profile each
time the user gains access; see page 23.
You may need to increase the tolerance for the user. To do this:
1. Double-click the user on the list of users (you could also click once to select
the user and then pick Properties from the User menu).
2. Click the Security tab.
3. Check the Override Reader's Threshold box if it is not already checked.
4. Drag the pointer to the right (the Less Sensitive side).
If many users are being rejected at a particular reader, you may need to clean
the reader or you may need to recalibrate it; see page 124.
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