Troubleshooting; Answers To Common Questions; Enroll Option Disabled; No Current Record Message - Schlage PIB300 User Manual

Troubleshooting

Answers to Common Questions

Enroll Option
Disabled
No Current
Record Message
Problems
Connecting to a
Site by Modem
130
If the Enroll option on the Reader menu is disabled or grayed out, there are
several possible reasons. Check each of the following:
1. Make sure you are logged in. If you are not logged in, you cannot change
anything.
2. Make sure that you have selected a reader on the list of readers. Since
enrollment has to be done at a reader, you must pick the reader to enroll at
before the enroll option will work (to see the list of readers, type CTRL-N or
pick Network from the View menu).
3. Pick About HandNet for Windows... from the Help menu. Check the bottom
of the box that pops up. To be able to use the enroll feature, the last line
must say You may use all features of this software. If this line says Your
current license does not let you use the enroll..., you must contact your
dealer and upgrade your license before you can use this feature (once you
upgrade, we will send you an access code that makes the feature available).
If you do not upgrade to the full feature set, you must start the enrollment
process using the command menus in the reader; see page 87.
4. Check with your supervisor to see if you are authorized to enroll users
(for you to be authorized to enroll users, Reader Data Download must be
checked in the Access Rights for the operator in System Settings).
You get the message No Current Record when you start HandNet if you have
not added any users yet. This message stops occurring once you add a user;
see page 74 and following for help adding users.
If you are having trouble getting HandNet to connect to a site by modem, check
each of the following:
1. Click the site in the left pane of the Network window, pick Properties from
the Site menu, and click the Connection tab.
2. Make sure you have picked the serial port that the modem is connected to; if
this is set to None, HandNet will not connect.
3. Make sure the Baud Rate in Site Properties in HandNet matches the baud
rate the reader is set up for. We recommend 9,600 for a HandKey II or
HandKey CR and 2400 for a HandKey reader.
4. Make sure the phone number is entered correctly. If you have to dial some
digit to get an outside line, enter this digit followed by a comma before the
phone number. If the number is a long distance number, make sure you
have entered the 1 and the area code as appropriate. For example, if you