Resolving Problems Viewing Computer Content - Avaya XT Series User Manual

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Deployment manual (306 pages)

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Table of Contents

• Access the general monitor settings. From the Avaya XT Series web interface, select

Administrator settings > I/O connections > Monitor > General. From the endpoint's main

menu, select Configure > Advanced > I/O connections > Monitor > General. Ensure that

the default values are set:

- Numbers of Monitors: Auto

- Resolution HD1: Auto

- Resolution HD2: Auto

• In the General screen, check that the detected resolutions of both monitors are identical and

corresponding to the expected ones.

• Access the monitor settings. From the Avaya XT Series web interface, select Administrator

settings > I/O connections > Monitor > Graphic Adjustments. From the endpoint's main

menu, select Configure > Advanced > I/O connections > Monitor > Graphic

Adjustments. Ensure that the Adjustment Mode is set to Menu, Presentation and all other

fields are either set to 0 or are set to identical values.

This is not applicable if using a 4K monitor. It is supported only for HD1 on the Avaya XT7000

Series.

• Check the settings on the third party monitor. These settings vary depending on the monitor

vendor and model. These are the most relevant things to check:

- The monitor vendor and model should be identical.

- The graphic settings, such as backlighting, contrast, sharpness, and color should be

identical and ideally they should be the default values.

- The movie or cinema mode should be used and not the gaming mode.

- Cropping or resizing of the content on the monitors should be disabled.

- Any dynamic gain or smart management of the image should be disabled.