Problems With Combination Extensions - Avaya PARTNER ACS Installation And Use Manual

®
PARTNER Advanced Communications System Installation, Programming, and Use

Problems with Combination Extensions

Telephone Does Not Work Properly
Possible Cause 1: Ringer equivalents are too high for the extension.
What to do: Be sure the total of the two devices' Ringer Equivalence Numbers (REN) does not
exceed 2.0. If it does, unplug one of the devices.
If the telephone works properly, the problem is the REN was too high.
I
If the telephone still does not work properly, go to Possible Cause 2.
I
Possible Cause 2: The auxiliary device (such as a fax, answering machine, or modem) is faulty.
What to do: Remove the auxiliary device from the extension. Then plug in an auxiliary device that
you know works properly.
If the telephone works properly, the problem is the auxiliary device. Replace the auxiliary
I
device.
If the telephone still does not work properly, go to Possible Cause 3.
I
Possible Cause 3: The telephone is plugged into the wrong jack of the system telephone or the
bridging adapter.
What to do: Plug the telephone into the correct jack–see
for instructions.
If the telephone works properly, the problem is solved.
I
If the problem remains, go to Possible Cause 4.
I
Possible Cause 4: Wrong bridging adapter is used in combination extension.
What to do: First, unplug the bridging adapter from the wall jack. Then, unplug the telephone from
the adapter and plug the telephone directly into the wall jack.
If the telephone works, there is a problem with the bridging adapter. Replace the bridging
I
adapter (use only a 267F2 bridging adapter). If the problem persists, call the helpline.
If the telephone still does not work properly, call the helpline.
I

Problems with Combination Extensions

11-16
"Combination Extensions" on page 9-2