Resolving Poor Audio Quality - Avaya Scopia Elite 6000 Administrator's Manual

Troubleshooting the Scopia Elite MCU
3. If registration is correct, collect logs and wireshark traces to Avaya Customer Support.
Camera of cables
Issues related to a camera or cables.
Solution
Verify that the camera is connected properly.
Firewall blocking ports
The media ports are blocked on the firewall.
Solution
Open the necessary media ports on the firewall. Refer to the Port Security Reference Guide for
information about ports.
Related links
Troubleshooting the Scopia Elite MCU

Resolving Poor Audio Quality

Problem
The quality of a participant's audio received in a conference is poor.
Cause
Interoperability issues: an incorrect video format used by an endpoint or incorrect logical channel
negotiation
Solution
1. Make a point-to-point call without Avaya products to verify that there are no issues related
to endpoints used in a conference. In case there are problems related to endpoints, use
the endpoint documentation to troubleshoot them.
2. If the problem is not endpoint-related verify that perform verification depending on the kind
of endpoint used in the conference:
• For a SIP endpoint, verify that both the MCU and the endpoint are properly registered
with the SIP proxy.
• For an H.323 endpoint, verify that both the MCU and the endpoint are properly
registered with the H.323 Gatekeeper.
• For a 3G endpoint, verify that both the MCU and the endpoint are properly registered
with SIP proxy and/or the H.323 Gatekeeper.
3. If registration is correct, collect logs and wireshark traces for Avaya Customer Support.
This includes capturing the audio log from an endpoint. For example, if you are using the
conference control of the Equinox Management user portal, you need to capture the audio
December 2017
on page 67
Administrator Guide for Avaya Scopia
Comments on this document? infodev@avaya.com
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Elite 6000 MCU 78