Upgrading from SWCP Release 4.0
5
Double-click Backup/Restore Utility.
Result: The CCMM Backup and Restore Utility window appears.
6
Click Backup.
Result: The Backup CCMM Database window appears.
7
Beside Backup to, select your backup location, Network or Tape.
376
Contact Center Multimedia/Outbound
Standard 7.16