Key Features Added In Release 4; Locating An Agent Or Position; Tracking Of Dual Dn Keys; Report Status / Cancelling Pending Reports - Nortel CC MIS Getting Started Manual
Nortel cc mis software: quick start
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Also See for CC MIS:
- Release note (86 pages) ,
- User manual (570 pages) ,
- User manual (374 pages)
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CC MIS
CC MIS
About this Guide
Release 5.2
Key features added in Release 4
Below are some key features found in the Supervisor's Interface that were
added in Release 4.0 and are present in CC MIS Release 5.0.
Locating an Agent or Position
Starting in Release 4, you can locate and agent or position using the View /
Find command on from the Agent Status window. The Find Agent-Position
dialog is shown below.
Tracking of Dual DN keys
The status of two DN keys can be viewed. This option is activated using the
Preferences/Dual DN Status option. When activated, a second timer for the
second DN is displayed.
Report Status / Cancelling Pending Reports
After a report is requested, the status of the report can be viewed or the pend-
ing report cancelled using the Report status logs window. This window is
accessed from the Reports menu on the CC MIS Main window.
CC MIS Getting Started Guide (297-2671-175)
Page xiii
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