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Section C: Configuring Agent To Skillset Assignments - Nortel Express User Manual
Nortel symposium express software: user guide
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Also See for Express
:
Installation manual
(44 pages)
,
Maintenance and troubleshooting manual
(34 pages)
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Contents
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Table of Contents
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March 2005
Section C: Configuring agent to skillset
In this chapter
Overview
Configuring agent to skillset assignments
Call Center Management Guide
assignments
Configuring skillsets
88
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