Before Contacting Us - Agilent Technologies ENA Series User Manual

Before contacting us

If you encounter the following problems during startup or operation of the
E5070B/E5071B, in which initial registration of the Windows 2000 Operating System has
been properly performed, execute system recovery and update the firmware version. As for
the system recovery procedure, refer to "System Recovery" on page 451.
The system starts up, but the normal measurement screen does not appear
• The system automatically shuts down immediately after the startup, or the startup
process stops.
• The measurement screen appears, but "Power on test fail" or "Calibration data lost" is
displayed in the instrument message/warning area against a red background in the
lower-left part of the screen. The system enters the service mode. (The instrument
status bar in the lower-right displays SVC in red).
Unstable Operation
• The system hangs up while the instrument is controlled from VBA or external PCs.
• The blue screen appears and the system hangs up.
• The response is much slower than usual.
When execution of system recovery does not result in normal operation, a failure may have
occurred. Contact Agilent Technology's Customer Contact listed at the end of this guide or
the company from which you bought the device.
For other problems, refer to "Troubleshooting" on page 608.
Chapter 1
Precautions
Before contacting us
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