Technical Support; Before You Call - Agilent Technologies WireScope 350 User Manual

Technical Support

Before you call

If you have questions or comments about your WireScope 350, contact
our Technical Support department.
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Additional numbers and locations are available in the WireScope Help
menu under Technical Support. You can also get help at the Agilent
Technical Assistance Website: http://www.agilent.com/find/assist
Try to solve any problems using the WireScope 350's built-in Help
system. (See Online Help, on page 1-15.)
When contacting the Technical Support department, please be ready to
provide the following information:
• Serial numbers and software version of the WireScope and
DualRemote units (see Viewing Software and Hardware Version
Information, on page 2-8.)
• Detailed description of the problem, including the exact wording
of any error messages and what was being done when the error
occurred.
• Company name and street address.
• Contact name and telephone number.
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