Resolving Ip Address Problems - Avaya XT Series Deployment Manual

Troubleshooting the Avaya Room System XT Series
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Troubleshooting the Avaya Room System XT Series

Resolving IP Address Problems

Problem
Cannot configure the IP address or the system does not make calls due to network errors.
Cannot configure the IP address
Solution
• Assign a valid IP address to the system on GLAN1
Advanced IP Address Settings
• If the warning icon for no network connection appears and the system displays 0.0.0.0 as its
assigned IP address, the system is not connected to network or has an invalid IP address (for
details on viewing the system's IP address, see
Support on page 260).
• Make sure the GLAN cable is connected properly at both ends: to the network socket and to
the GLAN1
If the GLAN2
• If the system has a static IP address, verify it does not clash with another device on the
network.
• The system is capable of detecting IP/MAC address conflicts in a network. The conflict
occurs with static IP addresses if another device on your network has the same fixed
address, or with dynamic IP addresses due to a DHCP server problem.
If configuring from the endpoint, you must first enable advanced configuration, as described in
Enabling Advanced Maintenance on the XT Series
1. From the endpoint's main menu, select Configure > Quick Setup.
2. Press Next several times until the Configure TCP/IP screen appears.
3. Enter the IP address.
4. Select Next.
5. Select Done.
No calls due to network error
The system does not make calls due to a network error.
The network is based on IPv6 and the endpoint is configured to support only IPv4.
Enable the endpoint to support IPv6.
If configuring from the endpoint, you must first enable advanced configuration, as described in
Enabling Advanced Maintenance on the XT Series
August 2020
on page 154).
port of the XT Codec Unit.
port is enabled and in use, check that it is properly connected.
Deployment Guide for Avaya XT Series
Comments on this document? infodev@avaya.com
on page 254
or GLAN2
Viewing System Information for Customer
on page 151.
on page 151.
(see Configuring
276