Chapter 6: Troubleshooting; Avaya Ix ™ Cu360 Monitor Display Flickers; Cu360 Monitor Display Is Blank; Cu360 Remote Control Unit Does Not Work - Avaya IX CU360 User Manual

Chapter 6: Troubleshooting

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Avaya IX CU360 monitor display flickers
Condition
The monitor displays flickers.
Cause
Incorrect configuration of the Avaya IX
Solution
Verify that the system administrator configured Avaya IX
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Avaya IX CU360 supports only 720p, 1080p, and ultra HD monitors.
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Avaya IX

CU360 monitor display is blank

Solution
1. Disable the CEC feature of the monitor.
2. Verify that:
• The power cable of Avaya IX
• The power cable of the monitor is connected properly.
• The HDMI cable between Avaya IX
the monitor is switched on.
• The LEDs around the Avaya IX
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Avaya IX

CU360 remote control unit does not work

Solution
Pair the remote control unit with Avaya IX
November 2019
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CU360 video resolution.
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CU360 is connected properly.
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CU360 and the monitor is connected properly and
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CU360 camera are lit.
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CU360 again.
Using Avaya IX Collaboration Unit CU360
Comments on this document? infodev@avaya.com
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CU360 with the correct video resolution.
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