NEC UNIVERGE SV8100 Features & Specifications Manual page 486

Issue 5.0
Service. This allows you to give recording ability to the System Administrator or Communications
Manager, for example, but not any other employee. The Message Waiting LED at each telephone
flashes when a new General Message is recorded. After the extension user listens to the message, the
Message Waiting LED goes out.
Automated Attendant (Operator Assistance)
Automated Attendant automatically answers outside calls, plays a prerecorded greeting and then lets the
outside callers directly dial system extensions, Department Calling Groups and Voice Mail. Automated
Attendant provides immediate answering and routing of outside calls without the need for an operator or
dispatcher. Automated Attendant provides:
Single Digit Dialing
Single Digit Dialing allows Automated Attendant callers to dial extensions, Department Calling
Groups, and Voice Mail by pressing a single digit. For example, your Automated Attendant can
greet calls with, "Thank you for calling. To place an order, dial 1. To check on an existing order, dial
2. To speak with an operator, dial 0." You can set up single digit dialing for each VRS Message
programmed to answer outside calls via the Automated Attendant. This allows you to set up day/
night/holiday greetings or unique greetings for each incoming trunk. (Keep in mind that, with a
default system, if you assign destinations to digits 3, 4 and 5, outside callers cannot dial system
extensions.)
Flexible Routing
The outside caller can directly dial any system extension, Department Calling Group or Voice Mail.
If the caller dials a busy extension, Automated Attendant allows them to dial another extension or
wait for the busy extension to become free.
Programmable Automated Attendant Greetings
You can record a different greeting for each trunk answered by the Automated Attendant. The
greetings can be different in the day, at night or on holidays or weekends. You can also have a
special greeting if the caller misdials. You record the greetings just the way you want. For example,
"Dial the 3-digit extension number you wish to reach, dial 500 for Sales or dial 600 for Customer
Service." When assigning and recording Automated Attendant greetings, you can choose among
the 4 VRS messages.
Available with 64-Port Basic CD-CP00
The VRS feature is available with the 64-port Basic CD-CP00 (no feature Upgrade required).
The Embedded VRS feature does not requires a PZ-VM21 DB attached to the CD-CP00 with the
optional VRS flash card installed. Conditions
VRS record time is fixed at two minutes and cannot be changed.
The Automated Attendant (VRS) can answer up to 1 call simultaneously.
1 - 476
UNIVERGE SV8100
Embedded VRS