NEC UNIVERGE SV8100 Features & Specifications Manual page 93

UNIVERGE SV8100
Program
Number
41-18-07
41-18-08
41-18-09
41-18-10
41-19-01
41-19-02
41-19-03
41-19-04
41-19-05
41-19-06
41-19-07
41-19-08
Automatic Call Distribution (ACD)
Program Name
ACD Agent Identity Code Setup –
ACD Group Number in Mode 5
ACD Agent Identity Code Setup –
ACD Group Number in Mode 6
ACD Agent Identity Code Setup –
ACD Group Number in Mode 7
ACD Agent Identity Code Setup –
ACD Group Number in Mode 8
ACD Voice Mail Delay
Announcement – Delay Message
Start Timer
ACD Voice Mail Delay
Announcement – Mailbox
Number for 1st Announcement
Message
ACD Voice Mail Delay
Announcement – 1st Delay
Message Sending Count
ACD Voice Mail Delay
Announcement – Mailbox
Number for 2nd Announcement
Message
ACD Voice Mail Delay
Announcement – 2nd Delay
Message Sending Count
ACD Voice Mail Delay
Announcement – Wait Tone Type
at Message Interval
ACD Voice Mail Delay
Announcement – ACD Forced
Disconnect Time after 2nd
Announcement
ACD Voice Mail Delay
Announcement – Delay Message
Interval Time
Description/Comments
For each AIC table, define the
ACD group AIC Agents are in
during mode 5.
For each AIC table, define the
ACD group AIC Agents are in
during mode 6.
For each AIC table, define the
ACD group AIC Agents are in
during mode 7.
For each AIC table, define the
ACD group AIC Agents are in
during mode 8.
This option assigns how long the
system waits before playing the
Delay Message.
This option assigns the Voice Mail
ACD Announcement Mailbox as
the message source for the 1st
Announcement Message.
This option assigns the 1st Delay
Message Sending Count. This
entry must be set to 1 or higher for
the message to play.
This option assigns the Voice Mail
ACD Announcement Mailboxes as
the message source for the 2nd
Announcement Message.
This option assigns the 2nd Delay
Message Sending Count. This
entry must be set to 1 or higher for
the message to play.
This option assigns what the caller
hears between the messages.
This option assigns how long the
system waits after the end of the
ACD Delay Message before
disconnecting.
This option sets the timer for the
interval between the Delay
Messages.
Issue 5.0
Assigned Data
0~64
0 = No Setting
(default = 0)
0~64
0 = No Setting
(default = 0)
0~64
0 = No Setting
(default = 0)
0~64
0 = No Setting
(default = 0)
0 ~ 64800 (seconds)
(default = 0)
Dial (up to eight digits)
(default not assigned)
0 = No message is
played
1 ~ 255
(default = 0)
Dial (up to eight digits)
(default not assigned)
0 = No message is
played
1 ~ 255
(default = 0)
0 = Ring Back Tone
1 = Music On Hold
Tone
2 = Background Music
Source
(default = 0)
0 ~ 64800 (seconds)
(default = 0)
0 ~ 64800 (seconds)
(default = 20 seconds)
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