Direct Station Selection (Dss) Console - NEC UNIVERGE SV8100 Features & Specifications Manual

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UNIVERGE SV8100

The DSS Console gives a multiline terminal user a Busy Lamp

Field (BLF) and one-button access to extensions, trunks, and

system features. This saves time for users that do a lot of call

processing (e.g., attendants, operators, or dispatchers). The

DSS Console simplifies:

Calling extensions and door boxes

Placing, answering and transferring outside calls

Making an External or Internal Page

Switching the Night Service mode

Activating DSS Console Alternate Answer

The DSS Console also provides DSS Console Alternate Answer. This lets a multiline terminal user with

a DSS Console quickly reroute their calls to a co-worker. Transferred and dial 0 calls ring both DSS

Consoles and, if the VRS is installed, the main operator hears the message, "Your calls have been

forwarded". Central office calls ring both consoles and no message is heard by the operator.

You can also program the DSS Console keys to store Service Codes (up to 29 digits long). This provides

the DSS Console user with many of the features available on One-Touch and Programmable Feature

Keys. The DSS Console keys can optionally store additional associated digits after the Service Code.

For example, storing 80401 under a DSS Console key accesses Trunk Group 1 when the console user

presses the key.

The maximum number of consoles allowed per system is 32.

DSS Lamp Table Changed to Apply to DSS/Hotline Keys for Multiline Terminals

Programs 30-05-02~30-05-21 DSS Console Lamp Table, you can assign

and Hotline keys on multiline terminals and DSS Consoles.

ACD/Non-ACD Agent DSS Lamping Available

With the UNIVERGE SV8100 system, Programs 30-05-02~30-05-21 allow a non-ACD DSS console to

light indicating the status of both non-ACD agents and ACD agents

status (Logged In/Out, etc.), only idle, busy, etc.

Direct Station Selection (DSS) Console

LED flash patterns for DSS

, but ACD agents do not show ACD

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