NEC UNIVERGE SV8100 Features & Specifications Manual page 90

Issue 5.0
Program
Number
41-14-01
41-14-02
41-14-03
41-14-04
41-14-06
41-14-07
41-14-08
41-14-09
41-14-10
1 - 80
Program Name
ACD Options – Emergency Call
Operation Mode
ACD Options – Automatic Wrap
Up Mode
ACD Options – ACD Priority for
Overflow Calls
ACD Options – Automatic
Answer
ACD Options – Call Queuing
after 2nd Announcement
ACD Options – Automatic Off
Duty for SLT
ACD Options – ACD Off Duty
Mode
ACD Options – Automatic Wrap
Up End Time
ACD Options – ACD No Answer
Skip Time
Description/Comments
Define if Emergency Calls ring the
system supervisory extension or
not when the group supervisory
extension is busy. This option
allows the supervisor to press an
Emergency Key (programmed for
this feature) once to monitor the
call or twice to barge in on the call.
The supervisor must be logged in
for this feature to work.
Define if agents manually enter
wrap mode by pressing a key, or
are put automatically into wrap
mode at end of an ACD call. This
setting applies to all agents in the
selected group.
This option determines whether
the ACD group should use its own
priority assignment or if it should
follow the priority assigned in
Program 41-03-03.
This option enables/disables
Automatic Answer for agents
using headsets.
This option determines whether
the caller should hear the 2nd
Delay Announcement and then be
taken out of queue (1), or be
placed back into queue (0).
This option enables/disables
Automatic Off Duty (rest) mode for
agents with single line telephones.
This option enables (1) or disables
(2) the agent's ability to receive
internal calls in ACD Off Duty
Mode.
This option sets the number of
seconds for the Automatic Wrap
Up End Time.
This option sets how long a call to
the ACD Group rings an idle
extension before routing to the
next agent.
Automatic Call Distribution (ACD)
UNIVERGE SV8100
Assigned Data
0 = Call to system
supervisory extension
when group
supervisory extension
is busy.
1 = No calls to system
supervisory extension
when group
supervisory extension
is busy.
(default = 0)
0 = After wrap up mode
key is pressed
(Manual)
1 = After call is finished
automatically (Auto)
(default = 0)
0 = Own group priority
1 = Priority order by
Program 41-03-03
(default = 0)
0 = Off
1 = On
(default = 0)
0 = Enable (Yes)
1 = Disable (No)
(default = 0)
0 = No change to off
duty mode
1 = Change to off duty
mode automatically
(Skip)
(default = 0)
0 = Cannot receive
internal call
1 = Can receive
internal call
(default = 0)
0~64800 (seconds)
(default = 0 seconds)
0~64800 (seconds)
(default = 10 seconds)