NEC UNIVERGE SV8100 Features & Specifications Manual page 91

UNIVERGE SV8100
Program
Number
41-14-12
41-14-13-1
41-14-13-2
41-14-13-3
41-14-14
41-14-15
Automatic Call Distribution (ACD)
Program Name
ACD Options – Start Headset Ear
Piece Ringing (for SLT)
ACD Options – ACD Queue 1-
Digit Assignment
ACD Options – Destination
Number Type
ACD Options – Destination
Number
ACD Options – DTMF Detection
Assignment during Delay
Announcement
ACD Options – DTMF Detect
Time after Delay Announcement
Message
Description/Comments
This option sets the ringing start
time for the headset ear piece on a
single line telephone.
Set various options for ACD
Groups. When an option is set for
an ACD Group, the setting is in
force (if applicable) for all agents
in the group.
For each ACD Queue (1~64)
assign the One-Digit number (0~9,
*
#
, ) to be used for the One-Digit
Dial Out Option.
Set various options for ACD
Groups. When an option is set for
an ACD Group, the setting is in
force (if applicable) for all agents
in the group.
For each ACD Queue (1~64),
assign the Destination Number
Type.
Set various options for ACD
Groups. When an option is set for
an ACD Group, the setting is in
force (if applicable) for all agents
in the group.
For each ACD Queue (1~64),
assign the destination number for
the assigned Destination Type.
Set various options for ACD
Groups. When an option is set for
an ACD Group, the setting is in
force (if applicable) for all agents
in the group.
For each ACD Queue (1~64),
assign if the One-Digit Dial Out
option can (1 = Yes) or cannot (0 =
No) be pressed during the Delay
Announcements.
Set various options for ACD
Groups. When an option is set for
an ACD Group, the setting is in
force (if applicable) for all agents
in the group.
For each ACD Queue (1~64),
assign the amount (0~64800
seconds) of time after the Delay
Announcement that the 1-Digit
Dial Out option works.
Issue 5.0
Assigned Data
0~64800 (seconds)
(default = 0 seconds)
1st Data:
Up to one digit
*
(0, 1~9, #, )
2nd Data:
(default = Blank)
2nd Data:
0 = None
1 = Extension or Voice
Mail
2 = Incoming Ring
Group
3 = Speed Dial Bin
4 = ACD Group
(default = 0)
3rd Data:
Up to eight digits
*
(0, 1~9, #, )
(default = Blank)
0 = Does not detect
during message
1 = Detect during
message
(default = 1)
0~64800 (seconds)
(default = 0 seconds)
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