NEC UNIVERGE SV8100 Features & Specifications Manual page 94

Issue 5.0
Program
Number
41-20-01
41-20-02
41-20-03
41-20-04
41-20-05
41-21-01
41-21-02
41-22-01
41-23-01
1 - 84
Program Name
ACD Queue Display Settings –
Number of Calls in Queue
ACD Queue Display Settings –
Queue Status Display Time
ACD Queue Display Settings –
Queue Status Display Interval
ACD Queue Display Settings –
ACD Call Waiting Alarm
ACD Queue Display Settings –
ACD Call Waiting Alarm Hold
Time
ACD Login ID Setup - Login ID
Code
ACD Login ID Setup - Skill Table
Number
ACD Skill Based routing Setup -
Skill Based Routing
ACD Skill Table Setup - Skill
Level
Description/Comments
Program 41-15 can also provide a
queue alarm to the agents. The
options in Program 41-20 should
not be used if 41-15 is set.
This option assigns the number of
calls that can accumulate in the
ACD queue before the Queue
Status Display (and optional
queue alarm) occurs.
Program 41-15 can also provide a
queue alarm to the agents. The
options in Program 41-20 should
not be used if 41-15 is set.
This option assigns how long the
Queue Status display remains on
the telephone display.
Program 41-15 can also provide a
queue alarm to the agents. The
options in Program 41-20 should
not be used if 41-15 is set.
This option assigns the interval
that refreshes the Queue Status
Alarm time in queue display and
causes the optional queue alarm
to occur on telephones active on a
call, logged out, or in wrap-up.
Program 41-15 can also provide a
queue alarm to the agents. The
options in Program 41-20 should
not be used if 41-15 is set.
This option enables or disables
the queue alarm.
Program 41-15 can also provide a
queue alarm to the agents. The
options in Program 41-20 should
not be used if 41-15 is set.
This option assigns how long the
Call Waiting Alarm should sound.
Input the Login IDs that will be
used.
Input the Skill Table number to be
used ofr each Login ID.
Turn On (1)/Off (0) the Skill Based
Routing
Input the Skill Level for each
Queue for each Skill Table number
Automatic Call Distribution (ACD)
UNIVERGE SV8100
Assigned Data
0=No Display, 1~200
(default = 0)
0~64800 (seconds)
(default = five seconds)
0~64800 (seconds)
(default = 60 seconds)
0 = Disable (Off)
1 = Enable (On)
(default = 0)
0~64800 (seconds)
(default = 0 seconds)
Up to 20 digits
(followed by Program
41-01-02)
(default not assigned)
0, 1~512
(default= 0)
0 = Off
1 = On
(Default = 0)
1~7
(default = 1)