Secretary Call Pickup - NEC UNIVERGE SV8100 Features & Specifications Manual

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UNIVERGE SV8100

Secretary Call Pickup lets a multiline terminal user easily reroute calls intended for a co-worker to

themselves. By pressing a Secretary Call Pickup key, the user can have all calls to a co-worker's

telephone ring or voice-announce theirs instead. Secretary Call Pickup is a simplified type of Call

Forward with Follow Me for employees that work closely together. This feature could be helpful to

customer service representatives that must frequently cover each other's clients. When a representative

leaves their desk, an associate could press the Secretary Call Pickup key to intercept all their calls.

An extension can have Secretary Call Pickup keys for any number of extensions, limited only by the

available number of programmable keys.

Secretary Call Pickup is not available to single line telephone users.

A Call Arrival (CAR) Key (virtual extension) cannot be programmed as the boss's

An extension user can also have Call Forwarding with Follow Me reroute a co-worker's

calls to themselves.

A multiline terminal can have a Secretary Call Pickup key for a single line telephone.

This feature should not be used by ACD agents.

Default Setting

System Availability

All Multiline Terminals

Required Component(s)

Secretary Call Pickup

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