NEC UNIVERGE SV8100 Features & Specifications Manual page 84

Issue 5.0
Program
Number
30-05-08
40-10-01
41-01-01
41-01-02
41-01-03
41-01-04
41-02-01
41-03-01
41-03-02
41-03-03
41-04-01
1 - 74
Program Name
DSS Console Lamp Table – ACD
Agent Emergency (ACD DSS)
Voice Announcement Service
Option – VRS Fixed Message
System Options for ACD –
System Supervisory Extension
System Options for ACD – Login
ID Code Digit
System Options for ACD – ACD
MIS Connection Ports
ACD-MIS Command Notification
ACD Group and Agent
Assignments
Incoming Ring Group
Assignment for ACD Group –
ACD Group Number
Incoming Ring Group
Assignment for ACD Group –
Night Announcement Service
Incoming Ring Group
Assignment for ACD Group –
Priority
ACD Group Supervisor – Group
Supervisor Extension
Description/Comments
Use this program to define the
LED patterns for functions on the
DSS consoles.
Enable (1) or disable (0) the
system ability to play the fixed
VRS messages (such as You have
a message).
Define the ACD Supervisor for the
entire system.
Define the number of digits for
agent login ID code.
Define what port is used for ACD
MIS connection. Currently only
LAN is supported.
ACD-MIS Command Notification
when a BT message is returned.
For each ACD extension number,
assign an ACD Group (1~64). An
ACD Group number is assigned to
each Work Period number (1~8).
For each incoming trunk group set
up in Program 22-05, designate
which ACD Group (1~64) the
trunks should ring for each of the
eight Work Periods.
Designate for each incoming
trunk, whether or not Night
Announcement Service is
assigned.
Determine whether an incoming
call to a trunk ring group should
follow a priority assignment.
Assign the group supervisor
extension.
Automatic Call Distribution (ACD)
UNIVERGE SV8100
Assigned Data
Lamp Pattern Data:
0~7
[default = 6 (IW)]
0 = Not Used
1 = Used
(default = 0)
Up to eight digits
*
#
(0~9, , )
(default not assigned)
0~20 (0 = No Login ID)
(default = 0)
0 = None
3 = LAN (CD-CP00)
(default = 0)
0 = Notifies
1 = No notification
(default = 0)
ACD Work Period
Mode Number: 1~8
ACD Group Number:
0~64 (0 = No Setting)
(default = 0)
ACD Group Number:
0~64
(0 = No Setting)
(default = 0)
0 = No
1 = Yes
(default = 0)
0, 1~7
0 = No Priority
1 = Highest Priority
7 = Lowest Priority
(default = 0)
Extension Number =
Up to eight digits
(default not assigned)