Lucent Technologies MERLIN LEGEND Release 7.0 Feature Reference page 87

MERLIN LEGEND Communications System Release 7.0
Feature Reference 555-670-110
Features
Index of Features by Activity
System Manager Features — Continued
Activity...
Find out what to do when callers on hold
are being disconnected
Make your system more secure from toll
fraud
Correct problems that users are having
with the switchhook, Recall, or Flash
button
Join a caller and the extension he or she
wants to reach
Find out about the Alarm button that
signals a system problem
Find out about the Alarm button that
signals too many calls waiting in line for
your attention or your group's attention
Activate Night Service for system use
outside of normal business hours
Set up the way calls are distributed to
calling group members
Monitor others' calls
Set up a device to answer calls when a
group is unavailable to take them
Log a calling group member in or out.
Control the number of calls that can be
waiting in a calling group queue before
callers receive a busy signal
Set options that control when calling
group calls are sent to a QCC operator
or calling group for overflow handling
and when a calling group alarm or alert
is activated to indicate that too many
calls are in queue
For... Feature Name...
N/A Hold
N/A Calling Restrictions
Remote Access
Forward/Follow Me
ARS
Group Calling
N/A Recall/Timed Flash
Operator Direct-Line Console
consoles Queued Call Console
Operator Alarm
consoles
Operator Group Calling,
consoles Auto Dial
Operator Night Service
consoles
System Group Calling
manager only
N/A Direct-Line Console
Queued Call Console
Direct Station
Selector,
Extension Status
Group Calling
System Group Calling
manager only
Operator Group Calling,
consoles Extension Status X
System Group Calling
manager only,
Release 6.0
and later
System Group Calling
manager only
Issue 1
April 1999
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