Merlin Legend Enhanced Service Center - Lucent Technologies MERLIN LEGEND Release 7.0 Feature Reference

MERLIN LEGEND Communications System Release 7.0
Feature Reference 555-670-110
I Applications

MERLIN LEGEND Enhanced Service Center

The voice and fax ports on the Messaging 2000 system connect to ports on
016 (T/R) and 012 (T/R) modules.
Automated Attendant
The Automated Attendant feature of Messaging 2000 allows customers to answer
all calls or only those calls the live operator cannot take (such as after-hours
calls).
Voice Mail
The Messaging 2000 provides up to 1000 mailboxes. Each mailbox can have up
to 1000 messages.
Fax Mail
Faxes can be received by the Messaging 2000 system and sent out to any fax
machine. Users can obtain stored faxes from any location with just a telephone
and a fax machine.
MERLIN LEGEND Enhanced Service
Center
Typically used in a customer service environment, the MERLIN LEGEND
Enhanced Service Center (ESC) provides the automatic answering, distribution,
and placing in queue of customer calls. The unit itself is a mini-tower PC and
comes in 12-port and 18-port configurations.
The components needed to operate the ESC include:
MERLIN LEGEND Enhanced Service Center package (12 or 18 ports)
MERLIN LEGEND Communications System of Release 5.0 or later
A minimum of 8 TTRs; two 016 (T/R) modules are recommended for the
18-port ESC, and one 016 (T/R) module and one 400 GS/LS module are
recommended for the 12-port ESC
Dedicated MLX-28D telephone
Windows 3.1 or Windows 95 for an optional ESC remote terminal monitor
Optional wallboard
— Includes CONVERSANT MAP 5P software
— Includes PassageWay Direct Connect connector
Issue 1
April 1999
I-16