Lucent Technologies MERLIN LEGEND Release 7.0 Feature Reference page 818

MERLIN LEGEND Communications System Release 7.0
Feature Reference 555-670-110
Features
Voice Announce
Beginning in Release 7.0, Voice Announce on Idle Only is available for MLX
telephones. This further enhancement to the Voice Announce feature allows you
to receive voice announcements only when you are not active on another call.
For a telephone to receive a Voice Announce call when the telephone is already
busy, two communications channels are required between the control unit and the
telephone, one for voice-announced calls and one for ringing calls. Turning off the
feature at an extension converts the second, voice-announced channel into a
ringing channel. Calls made to the extension as voice-announced calls arrive as
ringing calls instead.
NOTE:
ETR and MLS telephones only support one communications channel on the
MERLIN LEGEND System and therefore cannot receive Voice Announce
calls when the telephone is in use.
For an MLX telephone, the ability to receive Voice Announce calls when the
telephone is busy is automatically available because the MLX extension jack
provides two communications channels. For an analog multiline telephone,
allowing the telephone to receive Voice Announce calls when the telephone is
busy requires assigning two consecutive extension jacks to the telephone. The
extension assigned to the odd-numbered jack is the telephone's extension; the
extension assigned to the next higher even-numbered jack is used for voice
announcements and cannot be dialed. A single-line telephone cannot receive
voice-announced calls even if the set has a speakerphone.
When a caller makes a voice-announced call to an extension with Voice
Announce, the caller hears a tone. The called person hears a beep and the
caller's voice over the speakerphone unless one of the following is true:
The called person is already using the speakerphone. In this case, the
caller hears ringback, and the called person hears an abbreviated ring, if
programmed.
The called person has turned off Voice Announce. In this case, the caller
hears ringback, and the called person hears ringing for an inside call.
The called person has turned on Do Not Disturb. The caller hears a busy
signal and, if the caller has a display telephone, sees the message DO NOT
DISTURB.
QCC Voice Announce
In Release 4.0 and later releases, if QCC Voice Announce is Enabled, then the
fifth Call button on QCCs can be used to announce a call on another user's
speakerphone. If Voice Announce is disabled (factory setting), then the fifth Call
button functions the same as any other Call button. This setting applies to all
Issue 1
April 1999
758