Lucent Technologies MERLIN LEGEND Release 7.0 Feature Reference page 434

MERLIN LEGEND Communications System Release 7.0
Feature Reference 555-670-110
Features
Group Calling
Table 24.
Calls Waiting
for Secondary
Announcement
(N)
3
3
5
10
When the number of calls waiting for a secondary announcement multiplied by the
length of that announcement is greater than the announcement interval, an alarm
is triggered. The table above illustrates situations where a programmed
Calls-in-Queue Alarm button would or would not indicate a problem.
If problems arise, use the display at the calling group supervisor DLC console to
monitor the situation while the problem is most severe. Try to adjust the
secondary announcement's duration and the interval setting so that the
announcement interval is greater than or equal to the length of the secondary
announcement multiplied by the number of calls waiting for the secondary
announcement (Y >= N * Z).
If your calculations indicate a problem, take one or more of the following
measures:
Increase the announcement interval (Y).
Record a shorter secondary announcement (decrease Z).
Eliminate the queue for the second announcement in one of the following
ways:
Checking the Effectiveness of Delay Announcements
Length of
Secondary
Announcement
in Seconds (Z)
10
20
15
15
— Increase the number of available agents.
— Increase the length of the primary announcement.
— Decrease the number of primary announcements.
— Set the repeat option for the secondary announcement to off.
— If the secondary announcement is also serving as the primary
announcement, set up a separate primary announcement.
— If the secondary announcement is shared by more than one group,
make it exclusive to the group experiencing the problem.
— Increase the number of TTRs for Prompt Based Overflow.
Max. # of Calls
Announcement in Queue before
Interval in Alarm Signals
Seconds (Y)
30
30
90
90
Issue 1
April 1999
N * Z
(Y/Z) N * Z
3 30
2 60
6 75
6 150
374
> Y?
No
Yes
No
Yes