Lucent Technologies MERLIN LEGEND Release 7.0 Feature Reference page 515

MERLIN LEGEND Communications System Release 7.0
Feature Reference 555-670-110
Features
Music-On-Hold
NOTE:
The information in Table 30 is for calls handled by the local MERLIN
LEGEND System. For complete information about the operation of Music-
On-Hold for private-network calls, refer to the Network Reference.
Table 29. Call Types and Transfer Audible
Type of Call
Outside call directly
dialed into calling
group that has delay
announcement
device(s)
Outside call directly
dialed into calling
group that has no
delay
announcement
device
Outside call
transferred to a
calling group that
has delay
announcement
device(s)
Outside call
transferred to calling
group that has no
delay
announcement
device
Outside call parked
2
by user or operator
Outside call that is
camped-on to an
1
extension
Outside call
transferred with
consultation to a
non-group extension
Music-On-Hold
Programmed as Transfer
Audible
Ringing before
1
announcements play, then
Music-On-Hold between
announcements until call
leaves the queue and is
delivered to an agent;
ringing until agent answers.
Ringing until agent
answers.
Music-On-Hold (both before
and after announcements
play) until call leaves the
queue and is delivered to
an agent; ringing until agent
answers.
Music-On-Hold until call
leaves the queue and is
delivered to an agent;
ringing until agent answers.
Music-On-Hold until call is
picked up.
Music-On-Hold until call is
answered.
Music-On-Hold (during
consultation) until transfer
is completed; ringing until
call is answered.
Ringback Programmed as Transfer
Audible: No MOH
Ringing before announcements play,
then special ringing until call leaves the
queue and is delivered to an agent;
ringing until agent answers.
Ringing until agent answers.
Special ringing (both before and after
1
announcements play) until call leaves
the queue and is delivered to an agent;
ringing until agent answers.
Special ringing until call leaves the
queue and is delivered to an agent;
ringing until agent answers.
Ringing until call is picked up.
Ringing until call is answered.
Ringing until call is answered.
Issue 1
April 1999
455