Lucent Technologies MERLIN LEGEND Release 7.0 Feature Reference page 969

MERLIN LEGEND Communications System Release 7.0
Feature Reference 555-670-110
I Applications
MERLIN LEGEND Mail
For example, during the day you may want to tell callers to stay on the line
for assistance by an operator. At night, when there may be no operator, you
may want to tell callers to stay on the line to leave a message in the
Automated Attendant General Mailbox.
Different greetings, menus, and announcements can be recorded to play
for different incoming lines.
For example, you may want to answer calls using one corporate name on
one set of telephone numbers and answer calls using another name on a
different set of telephone numbers.
Calls are routed efficiently to the correct party.
Incoming fax calls from machines that produce industry-standard fax
(CNG) tones are recognized and automatically routed to the fax extension.
Using the Automated Attendant Touch-Tone Gate feature, callers on rotary
telephones or needing assistance are either automatically transferred to
the system operator or Automated Attendant General Mailbox or
disconnected, based on your company's preference.
If callers do not know the extension needed, they can either access a
directory of subscribers or be transferred automatically to an operator.
Announcements of frequently requested information—such as directions or
business hours—can be included as menu options, freeing an employee's
time for other tasks.
Callers can be given the choice of two languages in which to hear prompts.
These languages may be American English and Canadian French or
American English and Latin-American Spanish.
You can set up the system to answer calls immediately or after a delay. If
the system is set for delayed call handling, calls unanswered by the system
operator are answered by an Automated Attendant after a specified
number of rings.
Call Answer Service
The system's Call Answer Service allows callers to leave messages or to transfer
to another extension when the extension called is busy or does not answer. When
a message is left, Call Answer Service deposits the message in the subscriber's
voice mailbox, then lights the message-waiting indicator on the subscriber's
telephone. If the subscriber has Outcalling turned on, the system also places a
call to up to five specified Outcalling numbers.
Bulletin Board mailboxes can be created to contain timely information, such as
current teaching assignments from teachers or professors.
Issue 1
April 1999
I-11