Lucent Technologies MERLIN LEGEND Release 7.0 Feature Reference page 174

MERLIN LEGEND Communications System Release 7.0
Feature Reference 555-670-110
Features
Call Waiting
Direct-Line Console
Display
Forward and
Follow Me
Group Calling
Hold
HotLine
Paging
Personal Lines
Pickup
Primary Rate
Interface and T1
When a DLC operator uses Camp-On to transfer a call to a busy
extension, the call is placed in the call-waiting queue and the caller
hears the call-waiting tone, whether or not the extension has Call
Waiting activated. If the system is programmed for one-touch
Transfer with automatic completion, the operator uses Camp-On by
pressing the Transfer button, dialing the extension manually,
activating Camp-On, hanging up, and pressing either another line
button or the Transfer button again. If the operator presses an inside
Auto Dial or DSS button, the transfer is automatically completed and
Camp-On cannot be used.
When you have a call waiting, Call Waiting appears on an MLX
display telephone.
Call Waiting does not apply to forwarded calls, because the system
tries the destination extension instead of the forwarding extension. If
the call is not forwarded for any reason (for example, the line/trunk
selected is an unreliable loop-start line), however, Call Waiting
functions normally.
In Release 4.1 and later systems, a user with no SA or ICOM
buttons available and with Forward or Follow Me turned on does not
hear the call-waiting tone when a call is forwarded by using the
Forward on Busy enhancement. Instead, the caller hears ringback.
Calls made to a calling group are not eligible for Call Waiting,
because the calls ring into the calling group's queue. Call Waiting
can be used, however, for calls to individual members of the calling
group.
If all your calls are on hold, you cannot hear the call-waiting tone.
Call Waiting can be activated for a HotLine extension, but you
cannot put the current call on hold and pick up a waiting call.
Instead, you must hang up the current call and wait for the call-
waiting call to ring.
Call Waiting cannot be used for Group Paging calls to busy
extensions.
You hear a call-waiting tone for a call received on a personal line
only if your business subscribes to a call-waiting service from the
local telephone company.
Pickup cannot be used to answer a call that is waiting at another
extension.
Call Waiting is available on PRI lines at extensions so programmed.
The call-waiting tone at an extension is not blocked by PRI lines.
Until the call is answered, answer supervision is not returned to the
network and the caller hears regular ringback instead of call-waiting
ringback.
Call Waiting does not work with data calls.
Issue 1
April 1999
114