Lucent Technologies MERLIN LEGEND Release 7.0 Feature Reference page 977

MERLIN LEGEND Communications System Release 7.0
Feature Reference 555-670-110
I Applications
Call Accounting System
distinguish among the three types of calls. If this is not programmed, all
three types of calls are costed and reported as ANI/ANIAB calls.
Follow these steps to implement Caller ID information and CAS Plus V3 on
Release 3.0 and later MERLIN LEGEND Communications Systems:
1. Program the Release 3.0 and later options, SMDR format for ISDN and
SMDR call report for In/Out collection.
2. Install a new PBX/KTS interface, MERLIN LEGEND Communications
System ISDN interface for the CAS Plus V3. To complete this task, you
must have the PBX/KTS interface disk.
3. If necessary, update facility tables for the new ICLID line numbers under
Telephone System Configuration in CAS. If your company has ISDN
facilities, see the note that precedes these steps.
4. Program the dialed-digit processing (DDP) in CAS Plus V3 to identify the
Caller ID calls that are completed (ANI) and those that are abandoned
(ANIAB). Program the DDP records based upon how you want the calls to
be displayed on CAS reports.
5. If your system is using MERLIN LEGEND Reporter, make sure that the
SMDR Talk Time option is disabled.
6. Run a report to verify that Caller ID information is being processed and
reported in CAS according to your needs and requirements.
Considerations and Constraints
You can connect only one CAS device to the system.
The system does not provide Station Message Detail Recording (SMDR) for calls
within the system.
The number of calls about which CAS can store information depends on the
amount of available disk space. In its largest configuration, CAS records data for
up to 5,000 extensions and 15,000 account codes.
MERLIN LEGEND Reporter and Call Accounting System (CAS) should not be
active on the system at the same time. Use MERLIN LEGEND Reporter when you
primarily need to assess facilities and agent performance. CAS is used for costing
purposes.
Issue 1
April 1999
I-19