Lucent Technologies MERLIN LEGEND Release 7.0 Feature Reference page 443

MERLIN LEGEND Communications System Release 7.0
Feature Reference 555-670-110
Features
Group Calling
Display
Do Not Disturb
Extension Status
Fax Extension
Forward and
Follow Me
Hold
HotLine
Inspect
Labeling
Calling group agents with MLX display telephones see feedback
messages on the display when they log into the Available state. When
a calling group supervisor with an MLX display telephone logs calling
group members in or out, a message appears on the supervisor's
display and on the group member's display. After pressing either the
programmed Available or Unavailable button or dialing the feature
code, supervisors with MLX telephones are prompted to indicate
which group member they want to log in or out.
Any MLX telephone user can inspect the number of calls in queue by
pressing the Inspct button and then pressing a button programmed
with the calling group's extension. The display shows the label
associated with the calling group and the number of calls.
If a calling group member uses Do Not Disturb, calls are not sent to the
group member even if the member is logged in and available.
Extension Status allows calling group supervisors to change and
monitor calling group member status, and enables group members to
sign in and out of the calling group.
The calling group receives fax message-waiting indications directed to
the calling group. The message-waiting receiver cannot distinguish
between messages left for the calling group and fax or personal
messages.
An available calling group member is automatically logged out when
she or he forwards calls to an extension or telephone number. If a
calling group member logs in while calls are being forwarded, Forward
or any type of Remote Call Forwarding is automatically canceled. Calls
cannot be forwarded to calling groups.
A line/trunk can be assigned as a personal line and ring into a calling
group. The principal user of the personal line can use Remote Call
Forwarding to forward calls to an outside telephone number. In this
case, incoming calls do not ring into the calling group.
A calling group member who puts a call on hold by using the Hold
button is considered unavailable for incoming calls. Inside callers
waiting in the calling group queue cannot put themselves on hold.
HotLine extensions (Release 5.0 and later systems) can dial a calling
group extension number.
If you press the Inspect button after answering a call, the calling group
label is replaced with GrpCl.
An alphanumeric label can be assigned to the calling group. The label
is displayed: (i) on incoming calling group calls to MLX or ETR calling
group members or (ii) when an MLX display telephone user presses
the Inspct button and an Auto Dial button programmed with the calling
group's extension number.
Issue 1
April 1999
383