Lucent Technologies MERLIN LEGEND Release 7.0 Feature Reference page 637

MERLIN LEGEND Communications System Release 7.0
Feature Reference 555-670-110
Features
Queued Call Console (QCC)
Extended Call Completion
The setting for the Extended Call Completion option determines whether or not
the process of directing calls (also known as extending calls) is completed
automatically when a QCC operator with a DSS presses a DSS button. The
following are the available settings for extended call completion:
Automatic (factory setting). A QCC operator can answer a call and direct it
by pressing the DSS button. The operator does not need to press either the
Start button to begin directing the call or the Release button to complete
the process. If a QCC operator chooses, he or she can press the Start
button before pressing the DSS button. However, call directing is
automatically completed when the QCC operator presses a DSS button.
With the Automatic option set for extended call completion, a QCC
operator can announce transferred calls only by pressing the Start button
and then manually dialing the destination extension number.
Manual. A QCC operator can initiate the call direction and dial the
extension by pressing a DSS button while on a call. However, the QCC
operator then must complete call direction manually by either pressing the
Release button or hanging up. The QCC operator does not need to press
the Start button to begin the direction process. This allows the QCC
operator to speak to the destination and/or announce the call before
connecting the caller.
When automatic release is programmed and a QCC operator tries to direct a call
to an invalid extension (such as a paging group), the display shows Denied:
Cannot Release.
NOTES:
Message Center Operation
The Message Center Operation setting is useful for sending certain types of calls
to a specific QCC. Message Center operation designates one or more QCC
positions to function as message centers to receive the following calls:
QCC operator returning calls (returning transferred, parked, held, and
camped-on calls).
Group Coverage calls.
This message also appears immediately if a QCC operator presses the
DSS button for ARS or a pool dial-out code. The QCC operator can,
however, dial the outside telephone number and release the call
manually, even though Denied: Cannot Release is shown on the
display.
A QCC operator cannot use Camp-On when automatic release is
programmed and she or he presses a DSS button for call direction.
Issue 1
April 1999
577