Lucent Technologies MERLIN LEGEND Release 7.0 Feature Reference page 276

MERLIN LEGEND Communications System Release 7.0
Feature Reference 555-670-110
Features
CTI (Computer Telephony Integration) Link
system planning forms for extensions and groups (for example, Form 4d,
MLX Telephone, and Form 7c, Group Coverage). Appendix D includes
instructions for removing button programming.
Deactivates forwarding to the extension.
Removes the extension from membership in calling groups.
Removes the extension from membership in coverage groups.
Changes the Extension Directory label for the extension to CTILINK.
Sets the Alarm feature to the default setting (on) for a CTI link.
Restricts dial access to pools for the extension.
Renders the 2B data programming nonfunctional if the jack is programmed
for 2B data. The 2B data programming is not removed from the main or
adjunct extension. If you want to use 2B data, reassign the feature to
another port. See System Programming for information about removing or
assigning 2B data.
Considerations and Constraints
The Transfer and Conference features, when activated manually (using the
telephone) at a non-operator extension, do not provide the original caller's
information to the recipient who has screen pop capability.
Some CTI applications may initiate screen pop for all calls, even those answered
at the telephone on a line button other than an SA button. Screen pop, in this
case, occurs only after a call is answered. In addition, if a call does not come in on
an SA button, the CTI application cannot handle basic call control for that call. The
user must perform these actions manually, using the telephone.
When a DLC is not using a CTI application, calls transferred from a DLC's
programmed Cover button do not initiate screen pop, even when the destination is
a screen pop-capable extension.
CTI link extensions cannot be programmed on tip/ring, enhanced tip/ring, or
analog multiline telephone module ports. You must choose an extension that is on
an MLX port module.
You cannot program the first or fifth port on an MLX module as the CTI link
extension, because these ports are reserved for operator positions. On the 016
MLX module (Release 7.0 and later systems) there are potential operator
positions on the ninth and thirteenth ports, as well as on the first and fifth ports.
If you program a CTI link for a jack that is already programmed for 2B data, the
CTI programming overrides the 2B data programming, and a 2B data device that
Issue 1
April 1999
216