Lucent Technologies MERLIN LEGEND Release 7.0 Feature Reference page 695

MERLIN LEGEND Communications System Release 7.0
Feature Reference 555-670-110
Features
Service Observing
Another extension bridges onto the call, thus making the total of local
switch extensions more than two.
The Service Observer station uses headset hang-up.
NOTE:
When a Service Observer begins to observe an idle extension, but the
extension makes or receives a call before the Service Observer's SA button
times out, the Service Observer cannot observe that call unless the person
at the observed extension places the call on hold and picks it up again.
Programming a Service Observing Station/Group
Programming a Service Observing button on an MLX telephone to create a
Service Observer must be done through Centralized Telephone Programming.
Three main programming menus are used to:
Select and enable Service Observers.
Turn off the warning tone option for the group (factory setting is on).
Specify the members of the Service Observing group.
See System Programming for complete information about programming Service
Observers and groups.
Ending a Service Observing Session
Follow these steps to end a Service Observing session:
1. Hang up the receiver.
2. Press the Service Observing button.
The LEDs next to the Service Observing button and the extension being
observed turn off.
Warning Tone
The Service Observing warning tone alerts the observed extension and the other
parties on the call that a Service Observer is listening in on the call. The warning
tone is a single tone that occurs:
At the beginning of each observed call.
NOTE:
You may turn off the warning tone only if the local jurisdiction does
not require one.
Issue 1
April 1999
635