Lucent Technologies MERLIN LEGEND Release 7.0 Feature Reference page 237

MERLIN LEGEND Communications System Release 7.0
Feature Reference 555-670-110
Features
Coverage
Group Coverage
Up to 30 coverage groups can be programmed for the system. Group Coverage is
an arrangement in which senders are organized into coverage groups , and calls
received by any unavailable group member are sent to one or more receivers.
There is no limit to the number of members in a group, but a given extension can
be a member of only one group. Any telephone except a QCC can be a member
of a coverage group.
Three types of receivers can be assigned to cover calls for coverage groups:
A multiline telephone can have a Group Cover button for a specific
coverage group, assigned through either extension programming or
centralized telephone programming. The button is usually labeled with the
name of the group, for example, Sales . A given coverage group can send
its calls to up to eight Group Cover buttons; all eight can be programmed
on one multiline telephone or can be distributed on as many as eight
telephones.
Each Group Cover button can be programmed for Immediate Ring, Delay
Ring, or No Ring, as illustrated in
A single-line telephone cannot be programmed individually as a Group
Coverage receiver. It can, however, be a member of a calling group that is
a receiver.
The QCC queue can be assigned through system programming as a
receiver for up to 30 coverage groups, with up to four QCC operators (the
maximum allowed number of QCCs) assigned to receive calls for each
coverage group. A QCC cannot have programmed Group Cover buttons.
The QCC queue can be the only receiver or can be used in addition to
Group Cover buttons on multiline telephones. If both are used, the QCC
queue is not counted in the 8-receiver maximum for the group. Because
QCC calls are queued, an operator cannot distinguish a coverage call from
any other type.
NOTE:
You may not program a Group Cover button to receive call for a
coverage group located on another system.
NOTE:
A coverage group may not send its calls directly to a QCC on
another system. However, the same result can be achieved in
Release 6.1 or later (Hybrid/PBX mode only) systems by having the
coverage group send calls to a local calling group whose sole
member is a remote QCC or remote Listed Directory Number (LDN)
extension.
Table 6.
Issue 1
April 1999
177