Merlin Legend Mail - Lucent Technologies MERLIN LEGEND Release 7.0 Feature Reference

MERLIN LEGEND Communications System Release 7.0
Feature Reference 555-670-110
I Applications

MERLIN LEGEND Mail

Every 10 minutes, the system tests each out-of-service VMI extension. If the
extension responds to the test, the VMS and the calling group software mark it as
in service . For an integrated VMI extension, the control unit informs the VMS by
sending extension-in-service messages.
MERLIN LEGEND Mail
IMPORTANT:
This section is intended solely as an overview of the application. For
comprehensive information about the use of the application, see the
documentation for the product.
The MERLIN LEGEND Mail Voice Messaging System (VMS) is a stand-alone
application that provides the following integrated call-handling services:
Automated Attendant Service
Call Answer Service
Voice Mail Service
The MERLIN LEGEND Mail VMS supplies the same functionality as MERLIN Mail
VMS Release 3.0. However, it is packaged as a single, integrated module that
plugs into the backplane of the MERLIN LEGEND Communications System
control unit. The module resembles an 012 (T/R) module; it replaces the hardware
required to support MERLIN Mail Release 3.0. The standard configuration
includes two VMI ports, expandable to a total of 6 ports. In addition, the MERLIN
LEGEND Mail VMS includes an internal Remote Maintenance Device (RMD) for
answering remote maintenance calls, a serial port for connecting a PC to the
module, and a detachable disk drive for storing messages.
Automated Attendant Service
Automated Attendant Service consists of one or more menus, providing callers
with a number of options that allow them to quickly access an extension, a
department, or information by pressing a single dialpad button. In MERLIN
LEGEND Mail, there can be up to three Automated Attendants.
This service provides several major benefits, both to the callers and to the
company:
Different greetings, menus, and announcements can be recorded to play
during the day and night.
Issue 1
April 1999
I-10