Lucent Technologies MERLIN LEGEND Release 7.0 Feature Reference page 629

MERLIN LEGEND Communications System Release 7.0
Feature Reference 555-670-110
Features
Queued Call Console (QCC)
The operator is programming a Personal Directory listing or the Alarm
Clock.
The console is not plugged in.
Extending Calls
To direct an active call to another extension or to an outside number by using a
QCC, press either the Start button or a DSS button. The Start button splits the
call, or divides it into two separate halves, each connected to the QCC.
The active call, or source , automatically goes on hold at the Source button, and
the green LED next to the Source button flashes. An outside caller hears either
Music-On-Hold, if programmed, or nothing. An inside caller hears nothing.
A QCC operator hears a dial tone on the same Call button where the call had
been active. The operator can use the dialpad, a Directory feature, or a DSS
button to dial either another extension, an outside number, or a non-local
extension (Release 6.1 and later systems). This second half of the call is the
destination .
The QCC display shows that the call is split. Once the destination has answered,
the operator can press the appropriate button (Source or Destination) to speak
with the party on either half of the split call. The operator can go back and forth
between the source and destination as many times as necessary. An operator
connects the two halves of the split call by pressing one of the following buttons:
Join connects all three parties—source, destination, and operator—in a
three-way conference on the original Call button.
Release connects the source and destination and removes the call from
the QCC. The operator is now available to receive another call from the
queue. Only one split call can be active at any given time on a QCC.
A DSS button does one of two things, depending on how extended call completion
is programmed for the system:
With manual completion , the call is split automatically. When an operator
presses a DSS button, the active call (the source) goes on hold at the
Source button and the extension represented by the DSS button (the
destination) is dialed. Once the destination user answers, the operator can
either press the Source or Destination button to talk to one party at a time,
automatically putting the other on hold, or press the Release or Join button
to connect the parties to each other.
With automatic completion , the extension is dialed automatically and the
call is released from the console. The effect is the same as if the operator
had split the call, dialed an extension, and then pressed Release to join the
source and destination and remove the call from the console.
Issue 1
April 1999
569