Lucent Technologies MERLIN LEGEND Release 7.0 Feature Reference page 985

MERLIN LEGEND Communications System Release 7.0
Feature Reference 555-670-110
I Applications
MERLIN LEGEND Reporter
Conference
Coverage
Forward and
Follow Me
Group Calling
Last Number Dial
Multi-Function
Module
Paging
When a conference call includes inside and outside participants, records
are generated only for outside participants. When a call is dropped from a
conference call, it is considered a completed call.
When a calling group is programmed as a Group Coverage receiver, calls
are reported following the same rules that apply to other incoming Auto
Logout or Auto Logout calling group calls, even if a call is transferred from
an operator to a Group Coverage sender before being directed to the
calling group.
When an outside call is forwarded to an outside telephone number,
MERLIN LEGEND Reporter captures the incoming call in one record;
another record shows the call made to the destination telephone number,
with the forwarding telephone as the originator.
A user presses # to complete the Remote Call Forwarding number to
which incoming calls should be forwarded. The report includes the # with
the number for calls forwarded to the number.
In Release 6.1 and earlier systems, calls to calling groups are associated
with the first extension to handle the call. If the call is answered by the
calling group delay announcement device and the caller hangs up, the
extension for the delay announcement device is recorded on the record.
Timing for an incoming call to an Auto Login or Auto Logout calling group
(assuming that the Talk Time option is enabled) begins when a call
arrives at the system. If the caller hangs up while listening to a delay
announcement, the call is associated with the extension of the delay
announcement device.
In Release 7.0 and later systems, when a call is abandoned while in
queue at an Auto Login/Logout calling group, the calling group's
extension is logged into the SMDR record regardless if it was the first or
later extension that handled the call. Similarly, when a call is abandoned
while ringing at a calling group member's extension, that extension is
logged into the SMDR record regardless if it was the first or later
extension that handled the call.
Incoming calls that go to an overflow receiver or to an extension not in the
calling group are reported as such.
All calls made to outside numbers using Last Number Dial are recorded.
A Multi-Function Module (MFM) is treated as an MLX telephone on
reports.
The system waits until the end of dialing before sending a connect
message to the MFM. Any digits dialed after the connect message is
received are not recorded.
Paging calls are not reported.
Issue 1
April 1999
I-27