Lucent Technologies MERLIN LEGEND Release 7.0 Feature Reference page 703

MERLIN LEGEND Communications System Release 7.0
Feature Reference 555-670-110
Features
Service Observing
Pickup
Pools
Privacy
Queued Call
Console (QCC)
Reminder Service
Remote Access
Ringing Options
Saved Number Dial
Signal
Speed Dial
SMDR
System Access/
Shared System
Access Buttons
When an extension answers a call by using Pickup, the call can be
observed.
If an extension uses Dial Access to make a call, the call can be observed.
A call placed or answered on a Pool button can be observed.
A Service Observer cannot activate Service Observing while off-hook on
a Pool button.
Service Observers can observe calls even if the observed extension is
using the Privacy feature.
A QCC cannot be a Service Observer or a member of a Service
Observing group. If an extension is on a call with a QCC, the call can be
observed at that extension, but not at the QCC's extension.
Service Observers can observe Reminder Service calls. If a Service
Observer is setting or cancelling Reminder service, he or she can
observe calls.
Service Observers can observe a Remote Access call if it is answered at
an extension on the local system. Remote Access cannot be used to
activate Service Observing.
When a Service Observer is observing an extension and a call comes to
the Service Observer's extension, he or she hears abbreviated ringing.
The ringing options on an extension or button do not affect Service
Observing.
Saved Number Dial calls can be observed.
A Service Observer can manually signal an extension that is being
observed. Likewise, the observed extension can manually signal the
observing extension. The signal is a separate call from the observed call.
If an extension uses Personal or System Speed Dial to place a call, the
call can be observed.
SMDR reports do not record the activity of the Service Observer
extension for Service Observing calls.
Bridging takes priority over Service Observing. If another extension
bridges onto a call at an observed extension, the Service Observer is
dropped.
A Service Observing session can be established only when an SA button
is available on which to go off-hook. Similarly, a Service Observer cannot
receive notification of an observable call if all the SA buttons on his or her
telephone are already in use.
If a Service Observer goes off-hook on a non-SA button, he or she can
post-select to an SA button and establish a Service Observing session. If
a Service Observer post-selects while observing an extension, he or she
is disconnected from the call.
Issue 1
April 1999
643