Lucent Technologies MERLIN LEGEND Release 7.0 Feature Reference page 785

MERLIN LEGEND Communications System Release 7.0
Feature Reference 555-670-110
Features
Transfer
Transfer Options
The sections below describe system-programmed options that determine how to
transfer calls.
Transfer Return Time
If a transferred call is unanswered within a programmed number of rings, it rings
back at the transfer originator's telephone. This transfer return time can be set to
a value of 1 to 9 rings, or 0 (the factory setting is 4 rings). If the transfer return time
is set to 0, a transferred call continues to ring until either it is answered or the
caller hangs up.
In Release 6.0 and later systems (Hybrid/PBX mode only), transfers across
networked systems over tandem tie trunks do not return to the transferring
extension. If such a call is transferred to a busy or invalid non-local dial plan
extension or one with Do Not Disturb turned on, the transferred party hears busy
or fast busy tone and must hang up and call back in order to speak with someone.
If a transfer is made across a network over tandem PRI trunks only, it returns to
the transfer originator in the event that the intended destination is busy, invalid, or
has turned on Do Not Disturb.
A returning transferred call continues to ring on the telephone it to which it was
transferred and on the extension that originated the transfer until either user
answers or the caller hangs up.
Timing begins when the transfer is completed. If the transfer fails for any reason
(such as an invalid destination), the transfer return time is automatically set to 2
rings to allow a faster return unless the programmed value is 0 (no transfer
return).
Except on a QCC, returning transferred calls ring at the originating extension with
a distinctive ring (a 3-ring pattern). Display telephone users also see the call type
Return on the display.
NOTE:
QCC system operators ordinarily use the Start and Release buttons
to transfer calls rather than the transfer process described in this
section. For more information, see
page 565.
''Queued Call Console (QCC)'' on
Issue 1
April 1999
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