Lucent Technologies MERLIN LEGEND Release 7.0 Feature Reference page 282

MERLIN LEGEND Communications System Release 7.0
Feature Reference 555-670-110
Features
CTI (Computer Telephony Integration) Link
System Access/
Intercom Buttons
System
Renumbering
Transfer
UDP Features
CTI allows software on a worktop application to control the following:
Placing a call on hold
Retrieving a call from hold
Inside transfer and three-party conference
Answering
Hanging up on the SA buttons of an extension using the
application
When the dial plan changes, the applications must use the new
extension number in any request. The PassageWay Telephony Services
security database should be updated with the dial plan changes so that
permissions are set for the new extension numbers and cleared for the
old extension numbers. Some settings in the CTI software applications
may need to be updated as well.
CTI link applications can control inside transfers, not transfers to outside
numbers. When a CTI application is used to initiate a transfer, caller
information is passed to a screen pop capable destination.
When a transfer is initiated manually, using the telephone at an
extension where a CTI application is installed, screen pop is not initiated
at a screen pop capable destination, even if the CTI application is used
to complete the transfer.
A transfer by a QCC or unmonitored DLC operator generates screen
pop of inside or outside caller information at screen pop capable
destinations.
In Release 6.0 and later systems (Hybrid/PBX mode only), operation for
non-local dial plan extension calls, both incoming and outgoing, in
PassageWay Telephony Services applications depends upon the
application implementation, the type of private networked trunk (PRI or
tie) that carries calls, and how the PassageWay Telephony Services
Application differentiates PSTN calls from inside and UPD calls. See
''Private Network Operation (Release 6.0 and Later Systems Only)'' on
page 217 for details.
Issue 1
April 1999
222