Lucent Technologies MERLIN LEGEND Release 7.0 Feature Reference page 418

MERLIN LEGEND Communications System Release 7.0
Feature Reference 555-670-110
Features
Group Calling
Table 23.
Call Type
DID trunk (analog or emulated T1)
PRI
Dial-plan routed facility
Line-appearance routed facility
Ground-start line/trunk (analog or emulated T1)
Loop-start line (analog or emulated T1)
Transferred/conferenced from operator or user
extension (any extension except VMI port)
Outside calls transferred from voice messaging
system (integrated or generic port)
Dial 0 and LDN calls directed to a calling group
assigned as the QCC Position-Busy Backup
Auto-in tie trunk
BRI facility
Coverage call
Remote access call
Outside calls delivered to QCC Position Busy
backup group
Calling Group Overflow calls
When a call is not eligible for queue control, it is added to the calling group queue,
even if that queue has reached or exceeded the programmed maximum number
of calls. The Queue Control setting has no effect. For example, if the maximum
number of calling group calls is set to 40, and 40 calls have already come in,
subsequent callers on eligible facilities hear the busy tone. Calls that arrive on a
loop-start line assigned to the calling group, however, are added to the queue.
Calling Group Supervisor Position
The calling group supervisor position is a Direct-Line Console (DLC) with
Extension Status assigned through system programming. The calling group
supervisor monitors and controls calling group activity by using the LEDs and
programmed buttons on the console or DSS.
The supervisor console should include the following programmed buttons:
For each calling group member, one button programmed with the
member's extension on the DLC (inside Auto Dial) or optional DSS.
Eligibility of Calling Group Calls for Queue Control
April 1999
Eligible Ineligible
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