Lucent Technologies MERLIN LEGEND Release 7.0 Feature Reference page 23

MERLIN LEGEND Communications System Release 7.0
Feature Reference 555-670-110
Prior Releases: Features and Enhancements
Release 6.0 Enhancements (February 1998)
Voice Mail and Auto Attendant. Networked systems (prior to Release
6.1) should have their own local voice mail and/or auto attendant
applications as well as their own external alerts and Music-On-Hold
sources. A single Auto Attendant, however, can transfer calls throughout
the network. It can answer only those calls that arrive on the PSTN facilities
of the system where it is connected.
Although many features are available using tie trunks for network connectivity,
PRI tandem trunks provide greatly enhanced features and faster call setup. For
this reason, PRI is recommended over tie functionality in private networks.
Group Calling Enhancements
Release 6.0 and later systems include Group Calling features that enhance group
calling operations.
Queue Control
The system manager can control the maximum number of calls allowed in the
primary calling group queue for calls that arrive on certain facilities often assigned
to calling groups. When the number of the calls in queue reaches the
programmed maximum, subsequent callers receive a busy signal.
Queue control applies to calls received on the following types of facilities:
Direct Inward Dialing (DID)
PRI facilities programmed for dial-plan routing
All calls transferred from a voice messaging interface (VMI) port
Dial-in Tie
Queue control also applies to internal calls to a calling group and calls to a calling
group through the Queued Call Console (QCC).
Internal calls that dial #0 or #800 and are directed to a calling group administered
as Position-Busy Backup are eligible for queue control. Calls that come in on a
trunk assigned to the QCC are not eligible for queue control if the call is directed
to a calling group designated as Position-Busy Backup.
Remote-access calls to a calling group, coverage calls directed to a calling group,
calls directed to a calling group through QCC Position-Busy Backup, and all other
outside calls are not eligible for queue control.
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