Lucent Technologies MERLIN LEGEND Release 7.0 Feature Reference page 322

MERLIN LEGEND Communications System Release 7.0
Feature Reference 555-670-110
Features
Direct Voice Mail
Single-Line Telephones
If you already hear dial tone and want to call directly to an extension's voice mail,
dial #56 followed by the extension number. Single-line telephone users must
press a Recall or Flash button and dial #56 to transfer a call to an extension's
voice mail. If the telephone does not have positive disconnect, press and release
the switchhook instead of pressing the Recall or Flash button.
Feature Interactions
Centralized Voice
Messaging
Coverage
Direct Station
Selector
Forward/Follow Me
Headset Options
Service Observing
Transfer
You can use Direct Voice Mail (DVM) only on extensions on the
same MERLIN LEGEND System. DVM does not work when you are
calling a non-local extension. For example, if you are on one system
and call an extension on another system, and then press the DVM
button, the button press is ignored. If you call an extension on the
same system and press the DVM button, the call is sent to the voice
messaging system. This affects MERLIN LEGEND Systems of
Release 6.1 or later.
Direct Voice Mail overrides coverage-inhibiting features such as
Coverage Off, Coverage VMS Off, and Coverage Inside Off.
On a QCC's DSS, the Direct Voice Mail button is a fixed button, the
rightmost button in the second row from the bottom.
In Release 4.0 and later systems, if Forwarding is active and
Delayed Forwarding is not set to zero rings, pressing the Direct
Voice Mail button causes the call to go directly to voice mail
coverage; the call does not get forwarded.
In Release 3.0 and later systems, a call that is transferred to an
extension using Direct Voice Mail is not forwarded.
You cannot forward calls to your own extension, and you cannot use
Direct Voice Mail to reach your own mailbox.
When an MLX telephone user (other than a QCC operator) transfers
a call by using Direct Voice Mail, Headset Auto Answer is turned off
and must be turned on manually to resume using the feature.
In Release 6.1 and later systems when an extension being observed
transfers a call by using Direct Voice Mail, the Service Observer is
dropped from that call.
If you have a Direct Voice Mail button, you can activate Direct Voice
Mail after starting to transfer a call. While a transfer is being made,
press the Direct Voice Mail button to transfer the call to the
extension's voice mail. Complete the transfer as usual by pressing
the Transfer button or hanging up.
Issue 1
April 1999
262