Lucent Technologies MERLIN LEGEND Release 7.0 Feature Reference page 415

MERLIN LEGEND Communications System Release 7.0
Feature Reference 555-670-110
Features
Group Calling
When all calling group members are busy, inside callers who are transferred to
the calling group hear a regular ringback and the call is sent to the calling group
queue; outside callers hear a special ringback or Music-On-Hold if it is
programmed for the system. For a summary of what callers hear while waiting in
queue or being transferred, see
In addition, an announcement device can be assigned to the group to play a
recorded announcement to each waiting caller, in the order that the calls arrive in
the queue. In Release 5.0 and later systems, the system manager can assign up
to ten primary and one secondary announcement devices for each group and can
specify the delay between announcements, as well as whether the second
announcement repeats while a caller waits.
In Release 6.0 and later systems, activating the optional Prompt-Based Overflow
setting (factory default is off) allows callers to dial # while listening to a delay
announcement. Then the caller is directed to the queue for the overflow receiver.
For example, this would allow callers to leave a message with a voice messaging
system or with a QCC system operator, rather than waiting in the calling group
queue.
NOTES:
In Release 7.0 and later systems, a calling group can be assigned as a Support
calling group for another calling group, called the Home calling group . When no
Home calling group members are available, members of the Support calling group
can answer the Home calling group's calls.
Also in Release 7.0 and later systems, callings groups can be assigned priority
levels. This determines whether the Support calling group answers its own calls or
the Home calling group's calls first. See
Calling Groups'' on page
Calling group members log in when they are ready to take calls (called available
status) and log out while they finish call-related activities or when they leave their
positions (called unavailable status ). Calls are sent to a calling group member
only if the member is logged in and is not busy on another call. When the group
In Release 5.0 and later systems, combining multiple delay
announcement devices with tiered alarm thresholds (see
Threshold'' on page 369
supervisor or system manager to monitor the effectiveness of delay
announcements. See
Effectiveness of Delay Announcements'' on page 373
information.
In Release 6.0 and later systems, if the Prompt-Based Overflow setting
is on, the number of extra touch-tone receivers (TTRs) required for this
option is increased. See
360.
Table 23 on page 358.
for additional details) allows the calling group
''Using Alarm Thresholds to Monitor the
''Touch-Tone or Rotary Signaling'' on page
''Calling Group Priority and Support
Issue 1
April 1999
355
''Overflow
for more
716.