Lucent Technologies MERLIN LEGEND Release 7.0 Feature Reference page 972

MERLIN LEGEND Communications System Release 7.0
Feature Reference 555-670-110
I Applications
MERLIN LEGEND Mail
Group Calling
Leave Message
Night Service
Privacy
Ringing Options
SMDR
Transfer
Use system programming to assign the MERLIN LEGEND Mail VMI ports
to the same calling group.
With integrated VMI ports, mode codes identify coverage calls that
overflow from one calling group to another calling group. As a result, the
overflow calling group's number appears in the Called Party field of the
mode code.
If the target telephone does not have display capabilities, the Leave
Message feature sends mode codes to the MERLIN LEGEND Mail VMS
to deposit a message.
In Release 2.0 and later, when the MERLIN LEGEND Mail VMS sends a
Leave Message notification to an extension, the system identifies the
VMS calling group as the sender of the message. As a result, when a
subscriber uses the Return Call feature, the call goes to any available
VMS port, not just to the port that generated the message. This reduces
the chance of getting a busy port.
Each MERLIN LEGEND Mail VMS Automated Attendant can work with
the Night Service feature to provide specialized after-hours service. An
Automated Attendant can answer calls on lines it does not handle during
business hours. A special night announcement can greet after-hours
callers.
Privacy is automatic for all VMI ports.
If lines set for answering by an Automated Attendant appear on
telephones other than the system operator console or backup extension,
program them for No Ring.
In Release 4.2 and later systems, if an automated attendant or voice
response unit transfers an outside call to an Auto Logout or Auto Logout
calling group and the Talk Time option is enabled, a call record is created
in the same way that it is for other incoming calls to this type of group.
If a call received on a line/trunk is transferred to a VMI port, the direct
inside access mode code is sent. The call is treated as a transferred call,
and the caller hears the greeting assigned for callers within the system.
You can program any calling group, calling group member, or extension
as a VMS transfer redirect extension. If the extension is a QCC, the VMS
forwards the transfer redirect call to the QCC as a returning call and
places it in the QCC queue.
If a transferred caller gets no answer and returns to the system operator,
the operator has no indication of the origin of the call.
Issue 1
April 1999
I-14