Lucent Technologies MERLIN LEGEND Release 7.0 Feature Reference page 647

MERLIN LEGEND Communications System Release 7.0
Feature Reference 555-670-110
Features
Queued Call Console (QCC)
Night Service
(continued)
Paging
Park
Personal Lines
Pickup
In Release 4.1 and later systems, Night Service lines must be assigned to
a Night Service group; they need not appear at the operator position for
the group. Lines that are assigned to the Night Service operator receive
Night Service operation only if they are assigned to the group.
In Release 4.0 and prior systems, if more than one QCC operator is
assigned to receive calls on an individual line/trunk, Night Service must
be turned on at all assigned positions before calls coming in on the line/
trunk can ring on extensions programmed as members of the Night
Service group. If Night Service is not turned on at the QCC position
programmed to receive the calls, after-hours calls ring at that position and
do not receive Night Service treatment.
A QCC cannot make or receive voice-announced inside calls
(speakerphone calls to an extension). A QCC cannot be a member of a
speakerphone paging group. A QCC operator can use a loudspeaker
paging system only by selecting the feature from the display. He or she
can use the Group Paging feature either by selecting a Call button and
pressing the DSS button or by dialing the extension for the paging group.
Eight park dial codes are automatically reserved for parking calls from a
QCC. The factory-set extension numbers are 881 through 888. To assign
the park zones to a DSS connected to a QCC, the extension numbers
must be in the range programmed for the Page buttons.
A QCC operator with a DSS parks a call either by pressing the DSS
button for the park zone or by pressing the Start button and then the DSS
button. The call is automatically parked; the operator does not need to
press the Release button. A QCC operator without a DSS cannot park
calls.
To pick up a parked call, a QCC operator presses the Feature button and
selects PickUp from the display, then dials the extension number for the
extension or park zone where the call is parked.
Calls parked by QCC operators can be programmed to return to the QCC
operator who parked the calls and/or to another QCC operator. Returning
parked calls are also assigned a QCC queue priority level; the factory
setting is 4. With message center operation, a call parked by a QCC
operator can be returned to the message center position.
Personal lines cannot be assigned to a QCC.
A QCC can be a member of a Pickup group. QCC operators can use
Individual Pickup and Group Pickup only by selecting them from the
display. Individual Pickup and Group Pickup are available from the
Home screen on QCCs.
Issue 1
April 1999
587