Lucent Technologies MERLIN LEGEND Release 7.0 Feature Reference page 304

MERLIN LEGEND Communications System Release 7.0
Feature Reference 555-670-110
Features
Direct Station Selector
The result of pressing a DSS button while on a call depends on the type of
operator position, the type of button pressed, and whether the system is
programmed for one-touch Hold or one-touch Transfer, as described in
and Table
Table 12.
Table 10. Results of Pressing DSS Button while Active on a Call: DLC Position with
One-Touch Hold
Extension Type
Individual,
calling group,
paging group
Pool dial-out code or
ARS code
11, which follow. For a QCC operator position, see
Result
An outside caller is put on hold, an SA or ICOM button is selected
automatically, and the extension number is dialed automatically.
Transfer is not completed automatically.
How Hold works depends on the type of call and its appearance on
the telephone:
When one-touch Hold is programmed systemwide and the
operator is active on a Personal Line, pressing an Auto Dial
button or DSS button also puts the call on hold. This prevents
accidental disconnection of callers and speeds call handling. If
the operator is active on an inside call and the call is on hold,
the DLC operator hears an abbreviated ring as a reminder
each time the interval programmed for the operator hold timer
(10–255 seconds) expires.
If the operator is active on an inside or outside call on an SA
button, pressing an Auto dial button or a DSS button does not
place the call on hold. The user at the extension associated
with the Auto Dial or DSS button hears the manual signaling
beep.
For Release 6.1 systems (Hybrid/PBX mode only), if, while on
an inside or outside call on an SA button with one-touch Hold
enabled, a DLC operator presses a DSS button for a non-local
extension, the call is not placed on hold, and the extension is
not dialed. If, however, while on an outside call on a Personal
Line button with one-touch Hold enabled, a DLC operator
presses a DSS button for a non-local extension, the call is
placed on hold and the non-local extension is dialed.
Pool dial-out codes and ARS codes apply to local extensions only.
The caller is put on hold, transfer is initiated, the pool dial-out code
or ARS code is automatically dialed, and the operator can then dial
the outside telephone number. Transfer completion is always
manual—the operator must press another button or hang up to
complete the transfer.
Issue 1
April 1999
244
Table 10